Privacy Policy

EverSparc, Inc. ("EverSparc," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and services.

Information We Collect

Information you provide

When you create an account, we collect your name, email address, phone number, business name, and billing information. When you use our platform, we collect data you enter including customer records, appointments, invoices, and communications.

Information collected automatically

We automatically collect device information, IP addresses, browser type, operating system, pages visited, and usage patterns. We use cookies and similar technologies to maintain sessions and improve our service.

Information from third parties

We may receive information from payment processors (Stripe), accounting integrations (QuickBooks), and analytics services to provide and improve our platform.

How We Use Your Information

• Provide, maintain, and improve our platform and services
• Process transactions and send related billing information
• Send appointment reminders and notifications you've enabled
• Respond to customer service requests and support needs
• Send marketing communications (with your consent)
• Monitor and analyze usage patterns to improve the platform
• Detect, prevent, and address technical issues and fraud

How We Share Your Information

We do not sell your personal information. We share information only in these limited circumstances:

• Service providers: With vendors who help us operate the platform (hosting, payment processing, email delivery)
• Your customers: Information you choose to share through the customer portal, booking page, or invoices
• Legal requirements: When required by law, subpoena, or to protect our rights
• Business transfers: In connection with a merger, acquisition, or sale of assets

Data Retention

We retain your account data for as long as your account is active. If you cancel your subscription, your data remains available for export for 30 days after cancellation. After that, data is permanently deleted from our active systems within 90 days. Backups may retain data for up to 180 days before being purged.

Data Security

We use industry-standard encryption (TLS 1.3 in transit, AES-256 at rest) to protect your data. Our infrastructure is hosted on enterprise-grade cloud providers with SOC 2 compliance. We conduct regular security audits and penetration testing.

Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information
• Export your data in a portable format
• Opt out of marketing communications
• Restrict or object to certain data processing
• Lodge a complaint with a data protection authority

To exercise any of these rights, contact us at privacy@eversparc.com.

Cookies

We use essential cookies to maintain your session and preferences. We use analytics cookies (with your consent) to understand how our website is used. You can manage cookie preferences through your browser settings.

Children's Privacy

EverSparc is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a notice on our website. Your continued use of the platform after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, contact us at privacy@eversparc.com or visit our Contact page.